Privacy Policy

A4Cargo Freight Limited is a freight forwarding company registered in the United Kingdom, operating from Leicester. We provide cargo coordination, logistics, and customs clearance services between the UK and Malawi. If you have any questions about this Privacy Policy or how we handle your data, please contact us at [email protected].

We collect personal information that you provide to us directly, including: • Full name and company name (where applicable) • Email address and telephone number • Postal address and delivery/collection addresses • Shipment details including cargo type, weight, dimensions, and Incoterms • Payment and billing information (processed securely) • Any other information you provide when completing a quote request or contact form We may also collect technical data such as your IP address, browser type, and pages visited when you use our website, for the purpose of improving our services.

We use the information we collect to: • Process and manage your freight and cargo enquiries • Provide quotes, coordinate shipments, and arrange logistics • Communicate with you about your shipment status and updates • Send confirmation emails and service-related notifications • Comply with customs, legal, and regulatory requirements • Improve our website and services • Respond to your enquiries and provide customer support We do not use your personal data for unsolicited marketing without your consent.

We process your personal data on the following legal bases under UK GDPR: • Contract performance — to fulfil our obligations when you request freight services • Legitimate interests — to operate and improve our business and services • Legal obligation — to comply with customs, tax, and regulatory requirements • Consent — where you have explicitly agreed to receive communications from us

We may share your personal information with trusted third parties where necessary to deliver our services, including: • Freight carriers, airlines, and shipping lines • Customs clearing agents and logistics partners in Malawi and the UK • IT service providers who support our operations • Legal and regulatory authorities where required by law We do not sell your personal data to third parties. All third parties we work with are required to handle your data securely and in accordance with applicable data protection law.

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, and to comply with our legal and regulatory obligations. Shipment records may be retained for up to 7 years in line with UK tax and customs requirements. When your data is no longer required, we will securely delete or anonymise it.

Under UK GDPR, you have the following rights regarding your personal data: • Right of access — request a copy of the data we hold about you • Right to rectification — ask us to correct inaccurate or incomplete data • Right to erasure — request deletion of your data where there is no lawful reason to retain it • Right to restrict processing — ask us to limit how we use your data • Right to data portability — receive your data in a structured, machine-readable format • Right to object — object to processing based on legitimate interests To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

Our website may use essential cookies to ensure the site functions correctly. We do not currently use tracking or advertising cookies. By continuing to use our website, you consent to the use of essential cookies.

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, with the effective date noted below. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: A4Cargo Freight Limited Email: [email protected] Phone: +44 7857 379980 You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk if you believe your data has been handled unlawfully.